Privacy policy

What we collect

When you submit an enquiry form or contact us over WhatsApp, phone or email, we receive the details you send us — typically your name, contact number, travel dates, group size and preferences. You don't need a customer account. A website form saves your request so our team can follow up even if WhatsApp does not open.

How we use it

To prepare your quote and itinerary, to make your bookings, and to reach you about the trip you asked about. We do not sell your data, and we don't add you to marketing lists you didn't ask for.

Who else sees it

Our website and enquiry storage use Vercel and Google Firebase. MSG91 delivers the staff notification with your enquiry details so our team can respond. WhatsApp (Meta) carries our messages when you choose to contact us on that channel, under Meta's own terms; and the ferry operators, hotels and activity providers we book for you receive the details they need to confirm your reservation. Ahrefs provides the aggregate website analytics described below, and Meta receives the page views described under “Advertising on Facebook and Instagram”.

Cookies and analytics

This site uses Ahrefs Web Analytics — a privacy-focused, cookieless tool. It counts visits and shows us which pages and referring sites are popular, in aggregate. It does not use analytics cookies. Separately, our pages carry BookYourFerry's Meta pixel, which uses Meta's cookies (see the next section). Our private staff tools use an essential, eight-hour sign-in cookie; ordinary visitors do not need that cookie.

Advertising on Facebook and Instagram

Our pages carry the Meta pixel of BookYourFerry.com, the ferry-booking site we work with. When you open a page, your browser tells Meta (Facebook and Instagram) that a page on tropicalandamans.com was viewed, with the device and browser details Meta's cookies collect. BookYourFerry uses this only to show its ferry offers on Facebook and Instagram to people who have visited us. We don't send Meta your name, phone number, email or anything you type into our forms.

The pixel is not loaded if your browser sends Do Not Track or Global Privacy Control, and you can turn it off for this browser below; that choice is saved in your browser so it stays off. Meta's use is covered by Meta's privacy policy, and you can change which ads you see in your Facebook or Instagram ad preferences. BookYourFerry's own policy: bookyourferry.com/privacy.

Optional enquiry measurement

When enabled, our own measurement records which public page you first visited in the current tab, the page where you enquired, recognized referring sites and campaign categories, and actions such as opening an enquiry, attempting WhatsApp or clicking Call. It uses tab memory only, with no tracking cookie or browser storage. Closing or reloading the page does not recover your earlier identity or visit history. These actions do not prove that a conversation or booking happened.

A saved package enquiry can be linked by its enquiry reference to this source information, so our team can record whether it was qualified, quoted or booked. Names, phone numbers, message text, complete referring URLs and arbitrary query values are excluded from these measurement records. Our server briefly uses the hosting-provided IP address to limit abuse, saving only a daily keyed hash for that purpose. This is separate from your enquiry and is not used to identify repeat visitors.

You can turn measurement off in the enquiry form or below for the current page session. This choice resets after a hard reload because we do not save it in browser storage. We also respect Do Not Track and Global Privacy Control for this measurement. Opting out does not prevent your enquiry being saved or our team helping you. It does not erase earlier records or change the separate Ahrefs service.

Enquiry measurement is currently off in this tab.

How long we keep it

Enquiry and booking records are kept for as long as we need them to run your trip and meet our accounting obligations, then deleted. Measurement links to enquiries expire after 90 days, interaction records after 30 days and abuse-limit counters after one day. We exclude expired records immediately; automatic physical deletion can take longer. Daily counts without enquiry or visitor identifiers are retained for 13 months. Reports suppress small customer counts below 10. Expiry of a measurement link does not delete your enquiry or booking record.

Deleting your data

Write to info@tropicalandamans.com and ask, including if you want the measurement link to your enquiry removed. We'll confirm what we hold about you and delete it, unless a law requires us to keep a booking record for a set period.