Last updated · July 2026
Cancellation & refunds
The honest version first: the sea decides more here than any operator does. Monsoon swell and port-authority calls can cancel ferries and water activities at short notice, especially June–September. This page explains what happens when they do — and what happens when you cancel.
When weather or the operator cancels
If a ferry, transfer or activity is cancelled by its operator or by sea conditions, that's not on you. We'll move it to another slot or day where the itinerary allows; if it can't be rescheduled, we refund that portion of your package. Where a whole trip can't run, you're offered a full refund, alternative dates at no extra cost, or a credit note valid for 12 months. We'll tell you as soon as we know — usually before you do.
When you cancel
Charges depend on how close to travel you cancel, because hotels and ferries take non-recoverable advances from us. Charges are calculated on the total package cost, excluding GST and government taxes.
| Notice given | What you get back |
|---|---|
| 30+ days before travel | 90% refunded · 10% cancellation charge |
| 15–29 days before travel | 75% refunded · 25% cancellation charge |
| 7–14 days before travel | 50% refunded · 50% cancellation charge |
| 3–6 days before travel | 25% refunded · 75% cancellation charge |
| 0–2 days before travel | No refund · 100% cancellation charge |
Cancel in writing (WhatsApp or email) — a cancellation is effective only once we confirm it back to you in writing. Group bookings of 10 or more, and partial cancellations within a group, are worked out case by case; ask us and we'll put the revised figure in writing.
Peak-season bookings
For travel over the busiest windows — roughly 20 December – 10 January, and around Holi and Diwali — hotels and ferries lock in earlier and charge more for changes, so cancellation charges are steeper:
| Notice given | Cancellation charge |
|---|---|
| 45+ days before travel | 25% cancellation charge |
| 30–44 days before travel | 50% cancellation charge |
| 15–29 days before travel | 75% cancellation charge |
| 0–14 days before travel | 100% — no refund |
What isn't refundable
A few costs are already spent on your behalf by the time you cancel, so they can't come back:
- Processing fees and service charges
- Travel insurance premiums
- Visa fees and permit charges
- Flight tickets (subject to the airline’s own policy)
- Special-activity tickets already issued, e.g. scuba-diving courses
- Customisation charges on tailor-made itineraries
How refunds are paid
Refunds go back to the original payment method — typically 7–10 working days for cards, sooner for UPI and net banking — from the day the cancellation is confirmed. We'll send written confirmation when the refund is initiated. Currency-conversion and international bank charges are set by your bank, not us, and can't be refunded.